Refund & Cancellation

Cancellation

In case you have a change of mind after placing the order, and want to cancel it, please do so within 24 hours of placing the order, as once shipped, the order cannot be cancelled.

 

The nature of our products does not allow us to accept returns or provide replacements. However, your satisfaction is important, so please get back to us within 3-5 days of receipt with images and details should you have any concerns for us to review, and we shall be happy to help.

 

Returns

• Given the fragile nature of our products, these are not eligible for return.
• We only offer a replacement if a wrong or damaged item has been delivered.
• In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product with the order details within 48 hours of receiving your order.  
• Our team must receive and approve your replacement request. Once your request is received and approved, we will ship you another brand-new product of the same SKU.
• Customer satisfaction and happiness is our utmost priority, so please feel free to reach out to us with any concerns you may have, and we'll be happy to help you.

Upon completing a Transaction, you are entering into a legally binding and enforceable agreement with us to purchase the product and/or service. After this point the User may cancel the Transaction unless it has been specifically provided for on the Platform. In which case, the cancellation will be subject to the terms mentioned on the Platform. We shall retain the discretion in approving any cancellation requests and we may ask for additional details before approving any requests.
Once you have received the product and/or service, the only event where you can request for a replacement, or a return and a refund is if the product and/or service does not match the description as mentioned on the Platform. Any request for refund must be submitted within three days from the date of the Transaction or such number of days prescribed on the Platform, which shall in no event be less than three days. A User may submit a claim for a refund for a purchase made, by raising a ticket or contacting us admin@terracottabysachii.com and providing a clear and specific reason for the refund request, including the exact terms that have been violated, along with any proof, if required. Whether a refund will be provided will be determined by us, and we may ask for additional details before approving any requests.